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Owner portal ("Mein Zuhause")

The owner portal — labelled Kundenportal in the app — is the building owner's own view of their KNX installation. It is a deliberately simpler, calmer surface than the integrator app: a homeowner should be able to see what is in their building, follow the progress of the work, download their handover documents, and raise a request, without needing to understand ETS.

Who it is for and how to get in​

An owner is a customer who has been invited into KNX Clarity with the limited owner role (see Kunden & Team). The integrator sends the invitation; the owner sets a password, signs in, and lands directly on their portal home. Owners never see other customers' buildings, the catalog, or any integrator tooling.

Getting around​

The portal has its own bottom navigation (a top bar on desktop):

  • Zuhause (Home) — the start page.
  • Projekte (Projects) — the owner's building(s); opening one shows its Hausakte (see below).
  • Anliegen (Concerns) — raise and track requests to the integrator.
  • Dokumente (Documents) — files the integrator has shared.
  • Konto (Account) — profile, notifications, sign out.

Home​

The home page greets the owner, names the integrator who manages the building, and offers three quick actions — report a problem, make a wish, and view documents — above an activity feed. The feed threads together service cases, wishes, released documents, floor-plan updates, ETS handovers, and milestones, so the owner always sees the latest news about their home first.

Hausakte — the building dossier​

Opening a project shows the Hausakte, organised into tabs:

  • Räume (Rooms) — the rooms in the building.
  • Grundrisse (Floor plans) — floor plans the integrator released, which the owner can view and annotate with their own notes.
  • Geräte (Devices) — the installed devices, grouped by room, each with its manufacturer, model, and KNX address.
  • Service — the owner's service cases for this building.
  • Wünsche (Wishes) — change requests ("could we add a scene here?") that the integrator can turn into quoted work.
  • Dateien (Files) — documents attached to the project.
  • Kommentare (Comments) — a conversation with the integrator.
  • Passwörter (Passwords) — installation credentials the integrator chose to share (for example, a router or visualisation login).

Alongside the tabs, a status rail shows the project's milestones, the ETS handover download (unlocked at the agreed milestone), and the owner's data-privacy standing.

What the owner sees is controlled by the integrator

The portal only shows the rooms, devices, group addresses, floor plans, and documents the integrator has released to the customer (the Kundenfreigabe / customer-visibility controls on the project). Nothing is visible to the owner until the integrator shares it.

What owners can change​

The portal is mostly read-only, with a few deliberate write enclaves — the owner can add notes to a floor plan, rename their own rooms (when granted), raise service requests and wishes, and comment. Everything else remains the integrator's to edit, and every owner-side change is recorded so both sides see who changed what.

Provider handover​

Because the owner's data belongs to the owner, a change of service provider does not mean starting over: the escrow and transfer flow moves the project — and the owner's portal access — cleanly to the new integrator. See Escrow & transfers.