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Feedback & support

While KNX Clarity is in beta, the fastest way to reach us is from inside the app.

Reporting feedback​

Every page has a feedback button in the bottom-right corner. It opens a short form:

  • Type — Fehler (bug), Feature-Wunsch (feature request), or Allgemein (general feedback).
  • Message — what happened, or what you'd like.
  • An optional screenshot to attach.

Submitting turns your feedback into a ticket we can work on.

Tracking your tickets​

Your submissions live under Meine Meldungen ("My reports") on your account page. Each ticket shows its status as we work it —

  • Neu (new), In Bearbeitung (in progress), Erledigt (resolved), or Wird nicht bearbeitet (won't fix) —

and expands into a conversation with our team: you can reply, add attachments, and keep the thread going until the issue is closed. A dot marks a ticket that has an unread reply.

Get told when we reply

Open a ticket and switch on email notifications to be emailed when we respond; you'll also get an in-app notification on the bell either way. See Notifications.

The support page​

The /support page collects the other ways to get help:

  • Email us at support@knx-clarity.com.
  • Read this documentation.
  • Check the status page for live service health.

For account or data-protection questions, see your Account page (privacy) and Plans & billing for anything commercial.